How to Obtain and Troubleshoot Your Login Details for the Platform

Summary: This article provides guidance on how to obtain your login details for accessing the platform.

How to Obtain Your Login Details

If you have not received your login details for the platform, follow these steps:

1. Check Your Email:

   • Look for an email that contains your login credentials. This email should include your username and a temporary password.
   • If you do not see the email in your inbox, be sure to check your Junk or Spam folders, as it may have been filtered there.

2. Request a Resend of Login Details:

   • If you cannot find the email with your login details, you can request that they be resent by contacting customer support for assistance.
   • Provide your email address associated with the account to ensure the correct information is sent.

3. Access the Platform:

   • Once you have your login details, navigate to the login page at https://tracking.matrixtelematics.com/index.aspx.
   • Use your email as the username and the provided password to log in.

4. Temporary Passwords:

   • If you receive a temporary password, you may be prompted to change it upon your first login for security purposes.

Troubleshooting

• If you still do not receive your login details after requesting them, verify that you provided the correct email address.
• Ensure that your email provider is not blocking emails from the sender.
• If issues persist, reach out to customer support for further assistance.

Conclusion

Obtaining your login details is a straightforward process that involves checking your email and requesting a resend if necessary. By following the steps outlined above, you should be able to access the platform without any issues. If you encounter any difficulties, customer support is available to assist you.